Shipping & Delivery Policy
Effective Date: 20th January 2025
Thank you for shopping with Jensob Skincare. We are committed to delivering your skincare essentials to you quickly, safely, and efficiently. Below are the details of our shipping and delivery process.
🚚 Shipping Within Nigeria
We offer Free Nationwide Shipping on all qualifying orders.
Estimated Delivery Time:
- Lagos & Major Cities: 2–3 working days
- Other Locations: 3–7 working days
Delivery Method:
We work with trusted local couriers to ensure your orders arrive safely and on time. You will receive a confirmation email and/or SMS with tracking details once your order is shipped.
🌍 International Shipping
Currently, we are working towards enabling international shipping. Stay tuned or contact us for special requests.
📦 Order Processing Time
- Orders are processed within 24–48 hours after confirmation (excluding weekends and public holidays).
- Orders placed after 3 PM may be processed the next business day.
⚠️ Shipping Delays
While we strive to deliver on time, please note that delays may occur due to:
- Unforeseen courier issues
- Public holidays or high-demand seasons
- Incomplete or incorrect delivery details
If your order is delayed, please contact our support team, and we’ll do our best to assist you.
🧾 Delivery Confirmation & Responsibility
Once your order is marked as delivered by our courier partners, Jensob Skincare is not liable for lost or stolen items. Please ensure someone is available to receive the package or provide an accessible delivery address.
📩 Need Help?
If you have any questions or concerns about your order status or delivery, don’t hesitate to reach out:
📧 Email: support@jensobempire.com
📞 Call/WhatsApp: 09163075750
🌐 Website: https://ng.jensobempire.com